Explain what the visitor should upload
Pro supports PDF, JPEG, PNG and text files. Type checks inspect the content, not only a filename.
- Add an upload question and explain the supporting material needed.
- Ask visitors to remove unrelated personal information.
- Test a supported example and a rejected type on staging.
Review the quarantined file
Uploads stay in private database storage outside the WordPress media library. An authorized reviewer approves a quarantined attachment before normal access.
- Open the submission with an account allowed to manage it.
- Inspect the attachment's review state.
- Treat approval as a review decision, not a malware scan or proof of safety.
Check access and removal
Attachment access follows the entry's access boundary and privacy lifecycle.
- Test a permitted reviewer and an excluded account.
- Review the form's retention and WordPress personal-data request workflow.
- Keep external copies and backups subject to their own retention process.
Understand Pro deactivation
Disabling Pro keeps completed entries and retained configuration, but hides the upload field on public forms.
- Review a live form before deactivating the add-on.
- Use the core entry and privacy tools for existing submissions.
Need help with your setup?
Open a private support request. Include the step you’re on and what you expected to happen.
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