Open billing
Go to My account → Billing and choose Manage billing for the relevant license. Stripe provides the subscription's invoices, payment method and cancellation controls. Managed licenses without a Stripe subscription have no billing button.
- Use the purchase email to sign in and choose the correct license.
- Open Billing and invoices, then Manage billing.
- Use the Stripe portal for invoices, payment-method updates or subscription cancellation.
Annual renewal
Pro is billed annually for the purchased website allowance. Review the amount and applicable taxes in checkout. Canceling renewal keeps the purchased update period until it ends; cancellation and a refund are separate requests.
- Check the purchased site quantity and current paid-through date.
- Review renewal status after a cancellation request.
- Use a separate support request for a refund or disputed payment question.
What happens at expiry
An expired or disconnected license does not switch off Pro features already installed. Eligible future downloads, updates and support depend on the paid period and license status. A payment hold or unresolved dispute may affect entitlement.
- Keep the current installed form workflow running while you review renewal options.
- Check the license status before requesting a new protected download or update.
Request help
For purchase questions or refund requests, open a private support request from this account. Include the purchase date and a description, without sending payment card details. Accessible.org reviews the request under its applicable terms and your legal rights.
- Include the purchase date, the account email and the issue in a private request.
- Do not send card numbers, passwords or an unredacted license key.
Need help with your setup?
Open a private support request. Include the step you’re on and what you expected to happen.
Open my support requests