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When requesting help, share the relevant plugin versions, browser and steps to reproduce. Keep license keys, passwords, payment card details and real form answers out of screenshots.
Make the request useful from the start.
- Tell us which Free and Pro versions are active, the WordPress version and the browser involved.
- Describe the steps, expected result and what actually happened. Include the exact error text when possible.
- For email issues, say whether the entry exists, which transport was used and which outcome is recorded.
- Use redacted examples. Keep visitor answers, credentials, card details and complete license keys out of screenshots.