Website information updated 17 October 2026
Cancel a renewal
Sign in, open Billing & invoices and select Manage billing for the relevant subscription. Stripe provides the cancellation controls. A period-end cancellation retains the purchased update period until its end.
Request a refund
Open a private support request and choose Billing. Describe the issue and include the purchase date or invoice reference. Do not send payment card details. Requests are reviewed under Accessible.org’s applicable terms and your legal rights. This website does not promise an automatic refund window.
Cancellation and refunds are separate
Canceling a renewal does not itself refund a previous payment. A full refund or unresolved dispute can place the license on a payment hold and affect download and update eligibility. A partial refund does not automatically change the purchased website allowance.
Can’t access your account?
Use Accessible.org’s contact page for help identifying the original purchase account.